Return policy


1. Return conditions

Customers need to check the condition of the goods and may exchange/return the goods at the time of delivery/receipt in the following cases:

- Goods are not of the type, model, or as described in the order or on the website at the time of ordering.
- Not enough quantity or not enough sets as in the order.
- The external condition is affected, such as torn packaging, peeling, or breakage...
Customers are responsible for presenting related documents proving the shortcomings to complete the return/exchange of goods.

2. Regulations on notification time and sending products for exchange/return

Notification time for exchange/return: within 48 hours from receiving the product in case of missing accessories, gifts, or breakage.
Time to send the returned product: within 14 days from receiving the product.
Location to exchange/return the product: Customers can bring the goods directly to our office/store or send them through the post office.
In case customers have feedback/complaints related to the product quality, please contact our customer service hotline."